Terms and Conditions

Introduction and License

Rich is operated under the License of Curacao eGaming, providing real-money gambling services, including a variety of online pokies and other gaming options. These Terms and Conditions govern your use of our services and by accessing or using the platform, you agree to comply with these terms.

Eligibility

To participate in our services, you must be at least 18 years of age. Users from jurisdictions where gambling is prohibited or restricted must refrain from accessing our services. It is your responsibility to ensure compliance with the laws of your jurisdiction.

Account Rules

You are permitted to maintain only one account with Rich. A mandatory Know Your Customer (KYC) verification process is in place to confirm your identity. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. Any misuse of your account may result in suspension or closure.

Deposits and Withdrawals

Deposits must be made through approved payment methods. All transactions are subject to verification and compliance with Anti-Money Laundering (AML) regulations. Withdrawal requests will generally be processed within a specified timeframe, but may be delayed pending verification or other compliance checks.

Prohibited Activities

The following activities are strictly prohibited on the platform:

• Cheating or fraudulent behavior
• Abuse of bonuses or promotions
• Use of bots or automated systems
• Exploiting errors in the system
• Any unauthorized manipulation of gameplay

Engaging in these activities may lead to account suspension or permanent closure, and potential reporting to relevant authorities.

Limitation of Liability and Termination

Rich reserves the right to suspend, restrict, or permanently close any account at its discretion, particularly in cases of violations, regulatory requirements, or suspicious activity. Our liability is limited to the maximum extent permissible by law.

Bonus Terms and General Promotional Conditions

All bonuses and promotions are subject to specific terms that will be outlined at the time of the offer. It is your responsibility to review and understand the conditions associated with any bonuses, including wagering requirements and eligibility criteria.

Fair Play and Game Integrity Rules

Rich is committed to ensuring fair play across all gaming activities. All games are regularly tested for fairness and integrity. Players are expected to engage in fair gaming practices and report any suspicious activity to the support team.

Fraud Prevention and Security Monitoring

We utilize advanced security measures to monitor for fraudulent activities. Any suspected fraudulent behavior will be thoroughly investigated, and appropriate action will be taken to protect the integrity of the platform.

Dispute Resolution and Complaint Handling Process

Should you have any disputes or complaints regarding your experience, please contact the support team for assistance. We aim to resolve all issues amicably and efficiently. If a resolution cannot be reached, you may escalate the matter to the relevant regulatory body.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the relevant courts in Australia.

Responsible Gambling Measures and User Protection Tools

Rich is dedicated to promoting responsible gambling. We provide various tools and resources to assist players in managing their gambling activities, including deposit limits, self-exclusion options, and access to support organizations. Players are encouraged to gamble responsibly and seek help if they feel their gambling is becoming problematic.

By continuing to access or use our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.